Terms & Conditions

Booking Terms

 

Tenants

Tenants must take good care of the property, keep it clean and tidy throughout their holiday and leave it clean and tidy upon departure.

Any breakages or damage must be reported to us and paid for prior to departure.

 

The lead name on the booking form (the Party Leader) is held responsible for the behaviour of the party and for the condition in which the property is left at the end of the stay.

 

No change in the identity of any member of any party booking a property may take place without our prior written consent.

 

The Party Leader must be over 18 and the ages of any member of the party under the age of 18 must be accurately disclosed on the booking form.

We do not accept booking from groups.

 

Holidays

In order that properties can be thoroughly inspected between lets, holidays commence at 3.30pm on arrival day and terminate at 9.00am on departure day.

 

Payment Arrangements

On making the booking a deposit of one third of the total rent is required to secure the booking. Please make this payment by cheque made payable to Brewery Lane Holiday Cottage.

The balance is payable on arrival.  Please note we do not accept any credit/debit cards.

A contract is formed, between ourselves and you the Party Leader when we send written confirmation of the booking to you.

 

Occupancy

Each property is offered only on the understanding that no more than the maximum number of people as indicated in the property details shall use it. We reserve the right to refuse or curtail any booking when it subsequently transpires that information has been withheld from us either by numbers in the party or its composition. We also reserve the right to make any booking subject to deposit being received against inventory and cleaning, refundable after the holiday, less any damaged or missing items and less any other than normal cleaning being necessary by us.

 

Pets

We do not take any pets.

 

Linen

Linen is supplied. Towels are not included. A towel hire service may be available on request at an extra charge.

 

Electricity/Gas

Utility charges are included in the price.

 

Liability

No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party or similar.

 

Complaints

If, upon arrival you feel that there are reasonable grounds for complaint about your holiday home we must be contacted immediately so that, if possible, appropriate action can be taken during your stay. If a reason for complaint shall arise during your holiday, you must similarly contact us as soon as the problem arises. No complaints will be considered after completion of your holiday, unless they were raised when they arose.

 

Whilst everything will be done within our power to attend to repairs to properties/furniture/equipment/facility that may be faulty or fail during your holiday, no guarantees will be given and no refunds will be granted should any breakdown occur and not be immediately rectified.

 

Access

The property owner and his/her representative must be allowed access to the holiday home at any reasonable time for essential maintenance or annual Quality Grading inspection. Wherever possible prior arrangements will be made.

 

Changes by the Holidaymaker

Immediately upon receipt of the holiday confirmation the Holidaymaker should check the details and notify us immediately of any correction.

 

Cancellation by the Holidaymaker

Holiday cancellation insurance is not provided by us and is not included in the price of the holiday. You should therefore satisfy yourself that holiday/travel/cancellation insurance appropriate to your own circumstances is available from a source regulated by the Financial Services Authority.

 

In the event that you have to cancel your holiday you must notify us immediately and in writing of any intention to cancel the holiday. The cancellation only takes effect when we have received written confirmation by the holidaymaker. If you cancel, you are still liable for the payment of your balance.

 

We shall seek to relet the property at the best possible price but not necessarily at the advertised brochure/web site price. If the holiday accommodation is relet, monies received by us for the relet holiday, less a handling charge of £25, will be refunded within 2 weeks after the relet holiday has taken place.

 

If we are unable to relet the holiday accommodation for the period of the cancelled holiday, all monies paid by the holidaymaker to us shall be forfeited to us.

 

No refunds will be given on cancelled short break holidays or last minute bookings, whether or not the holiday accommodation is relet.

 

 

Cancellation by Ourselves

In the event that your holiday accommodation becomes unavailable due to reasons beyond our control all monies will be returned in full and we shall not be under any other liability.

 

Responsibility

We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Whilst we will make every reasonable effort to return lost property this will only be done on receipt of full payment for the registered post involved.

 

All reasonable effort will be made to advise clients in advance of any situation which may affect your holiday. However, we accept no liability for any disturbance which may occur and is outside of our control. Town centre noises should be expected within legal limits and especially during busy holiday periods. Clients should understand neighbours of holiday properties are not obliged to advise us of any work/disturbance they may be undertaking as long as this is within legal limits.

 

Property Information

Whilst every effort is made to ensure the accuracy of information given either orally or written and all representations are made in good faith, no such representation will create any liability on our part.

 

Bookings are accepted on the understanding that you have read the description in the brochure or on the current web site.

 

Brochure and Web Site Accuracy

Whilst to the best of our knowledge the details relating to any property described in the brochure and on the web site were correct at the time of printing/publishing, the Agent reserves the right to make alterations to the brochure/web site at any time and shall endeavour to inform the Holidaymaker of any such alterations. The Agent cannot accept responsibility for any changes or closures to area amenities, attractions or services offered by a third party mentioned in the brochure/on the web site.

 

N.B. This web site/brochure and booking conditions supersede all previous issues.